This is the worst Express ever! I unfortunately visited this location only because I was in the Wheaton area, as I usually shop at the Tyson’s location. Anyhow, upon entering the register, I had to initiate the interaction. I was “assisted” by Ashley, who lacked every ounce of professionalism and competency. I asked her if could do an exchange. and she reluctantly confirmed that I could. As I proceeded to hand her the cheaply made shoes that fell apart, she stopped to inform me I was unable to make the return. At this moment, I was extremely taken aback, as I know Express for having a pretty open guarantee return policy, so I felt as if my right was not being upheld. I asked her for written confirmation of the specific policy as justification but of course, she was unable to do so. She then asked her coworker, Tony, who was also extremely unprofessional and rude, if she should call customer relations and he informed her to call “only if she wanted to.” What kind of subpar service/protocol is that? I was even more appalled and disgusted. When she decided to call customer service, she poorly explained the ordeal and did so in an effort to misinform them so I could have my return denied. As a result, I interceded and asked to speak with the customer service representative. After I competently explained the damage, the representative agreed with my poor experienced and permitted the return. From here, Ashley’s rudeness enhanced, as she reacted with an unprofessional attitude and demeanor. Tony also chimed in to make matters worse by “teaming up” with her poor behavior. I eventually had my item returned then escalated the matter to corporate who forwarded the case to a regional/district manager with high priority. I will never shop back at this awful store.
Express is a US Clothing Store based in Wheaton Glenmont, Virginia. Express is located at 11160 Veirs Mill Rd, Wheaton, MD 20902, USA.
Please contact with Express using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Express opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.